Pilot target
6
Community Stewards
Each Steward supports a defined household cohort.
Illustrative demo data — not live pilot results
Proposed retention measurement plan
Build lasting household participation, one Steward relationship at a time.
This demo shows how a future pilot could measure onboarding, useful participation, household retention, and Steward workload. It does not present actual pilot outcomes.
Pilot design
Planned cohort structure
Pilot target
25
Households per Steward
A clear target for local support and follow-through.
Pilot target
150
Planned households
Six original cohorts measured consistently over 90 days.
Measurement preview
Illustrative measurement snapshot
Illustrative
14-day onboarding completion
82%
Example share completing all four onboarding milestones within 14 days.
Illustrative
Household replacements
9
Example count of original cohort places requiring replacement.
Illustrative
Steward follow-up time
2.4 hrs / week
Example average time spent on reminders, support, and replacement work.
Illustrative
Original-cohort retention
The same starting households followed over time.
- Day 1484%
- Day 3076%
- Day 6068%
- Day 9062%
Illustrative
Active households versus 25 target
Example active count for each Steward's original cohort.
- Steward 0123 / 25
- Steward 0221 / 25
- Steward 0324 / 25
- Steward 0420 / 25
- Steward 0522 / 25
- Steward 0619 / 25
Low-friction household journey
Four meaningful milestones
01
Joined
Household joins through a Steward.
02
Learned
Learns how and when to report.
03
Checked
Checks a useful local water update.
04
Followed through
Posts a meaningful update or confirms service restored.
Recognition design
Reward follow-through, not volume
Recognition reflects useful participation across the journey. Posting more reports never earns a higher status, and no household is ranked by report count.
Progression 1 of 3Earned
Water Watcher
Ready to contribute
Participation criteria
Complete onboarding and learn how to make a useful water update.
Progression 2 of 3Next up
Signal Keeper
Meaningful follow-through
Participation criteria
Check a local update, then share one meaningful service update or confirmation.
Progression 3 of 3Later milestone
Neighborhood Guardian
Close the community loop
Participation criteria
Stay engaged and help confirm that service was restored for the community.
The decision this pilot is designed to inform
Compare the original cohort's retention and each Steward's replacement and follow-up workload over 14, 30, 60, and 90 days before deciding whether to scale.